It is our hope that you love everything you order from Andrea Soleil. However, if you are not 100% satisfied with your purchase, please review our return and refund process below.
Returns
To request a return, you must submit your request within 30 days of your order date. If more than 45 days have passed since your purchase, we are unable to offer a refund.
Only regularly priced items are eligible for refunds. Sale and clearance items are non-refundable.
To be eligible for a return, items must be unused, unworn, unwashed, and in the same condition in which they were received. All original tags and packaging must remain attached, and any hygiene seals or liners must be intact. The item must also be returned in its original packaging.
Items that have been used, washed, damaged, altered, or otherwise show signs of wear are not eligible for a full refund.
Exchanges & Replacements
At this time, Andrea Soleil does not offer exchanges or replacements. Many of our products are exclusive, limited-edition, made-to-order, or custom-produced, which means replacement inventory may not be available.
If you wish to purchase a different item, size, or style, you will need to place a new order, subject to availability.
Shipping Charges
Original shipping charges and shipping insurance are non-refundable.
Customers are responsible for all return shipping and handling costs. Return shipping charges and related fees are not refundable.
Before initiating a return, please verify that your item is eligible. Certain products may be marked as Final Sale or may be subject to additional return restrictions. Any product-specific restrictions will be stated on the applicable product page.
Partial Refunds
In certain circumstances, only a partial refund may be granted, including:
- Any eligible return that is not in its original condition, is damaged, or has missing parts for reasons not attributable to Andrea Soleil.
Non-Returnable Items
Returns will not be accepted for the following items:
- Jewelry
- Underwear and intimate apparel
- Swimwear
- Clearance or Final Sale items
- Gift certificates or gift cards
- Personalized or custom-made items that were produced correctly according to the order specifications
- Cosmetics or personal-care products if the hygiene or protective seal has been broken
Refund Process
Once your return is received and inspected, we will send you an email confirming that we have received your returned item. We will also notify you whether your refund has been approved or denied.
A receipt or other proof of purchase is required to complete your return.
If your refund is approved, it will be processed and a credit will be issued to your original method of payment.
Please allow your financial institution or payment provider additional processing time for the refund to appear in your account.
Late or Missing Refunds
If you have not yet received an approved refund, please first check your bank or payment account again. Processing times may vary depending on your financial institution or payment provider.
Next, contact the company that manages the payment method you used, as there may be additional processing time before the refund is officially posted.
If you have completed these steps and still have not received your refund, please contact us at andreasoleilstore@gmail.com and use “Refund” as the subject line.
Return Shipping
You are responsible for paying the shipping costs associated with returning your item. Shipping costs are non-refundable.
For higher-value returns, we strongly recommend using a trackable shipping service and/or purchasing shipping insurance. Andrea Soleil cannot guarantee receipt of returned merchandise and is not responsible for return packages that are lost or misplaced in transit.
Please retain your tracking information until your return and refund have been fully processed.
Questions & Claims
For additional questions, claims, or assistance regarding returns and refunds, please contact: