Once payment for your order has been successfully processed, your order will be prepared for shipment within 1–3 business days.
Personalized, custom-made, and special-order items require additional preparation time and may take approximately 2–4 weeks before they are ready to ship.
Once your order has been shipped, a shipping confirmation will be sent to the email address provided at checkout.
Oversized & Heavy Items
Oversized or heavy items may be subject to additional shipping charges based on the size and/or weight of the product, in addition to standard shipping and handling fees.
If you purchase multiple units of a product that carries an additional shipping surcharge, the applicable total shipping charges will be displayed in your order summary.
Additional shipping surcharges for oversized or heavy items may still apply even when your order otherwise qualifies for a free shipping promotion.
Shipping Destinations
At this time, Andrea Soleil ships only to Puerto Rico and the United States.
Tracking Your Order
Once your order has shipped, you will receive an email notification with the available shipping and tracking information.
After a shipping label has been created, tracking information will generally begin showing movement on the carrier’s website within approximately 24 hours. Please note that carrier processing times may vary.
Incorrect Shipping Information
Andrea Soleil is not responsible for orders or packages that are lost, delayed, or undeliverable due to an incorrect or incomplete shipping address provided by the customer.
Please carefully review your name, email address, and complete shipping address before submitting and confirming your order.
Missing or Undelivered Packages
If your package has not been delivered, or if your tracking information indicates that your package was delivered but you have not received it, please contact Andrea Soleil within 45 days of the order date so that we can review the situation and assist with available next steps.
For shipping-related questions or concerns, please contact us at: